Shipping & Returns

Shipping

• We ship anywhere in Malaysia via Poslaju or J&T Express — you choose at checkout, with live rates calculated for your address.
• Poslaju collects and delivers Monday–Saturday only. J&T Express operates every day, including Sundays and public holidays.
• Estimated transit time is 1–2 working days within Johor, 2–3 days elsewhere in West Malaysia, and 3–5 days to Sabah, Sarawak, or Labuan, counted from the day your order is collected — not the day it's placed. Production time (see below) comes first.
• You can follow your order's production stage and live courier tracking anytime on our Track Order page.

Production time

Every piece is custom laser-cut or engraved after your order is confirmed — nothing ships from stock. Standard production typically takes a few days depending on the piece and current order volume; rush production is available for an additional charge if you need something sooner (shown at checkout when you set your required date).

Returns & exchanges

Because every item is made specifically for you — often personalised with names, dates, or custom text — we're generally unable to accept returns or exchanges for change-of-mind once production has started.

That said, if your order arrives damaged, defective, or different from what was confirmed (wrong personalisation on our end, for example), contact us via WhatsApp within 3 days of delivery with photos of the issue, and we'll make it right — a replacement or refund, depending on the situation.

Lost or delayed parcels

If tracking shows no movement for an unusually long time, or your parcel appears lost in transit, let us know via WhatsApp and we'll follow up with the courier on your behalf.

Contact us

Questions about an order? Reach us at azam.r3ka@gmail.com or WhatsApp.